The Pixelsmithy is a subsidiary of Arda Wigs. As such, when you make a purchase from The Pixelsmithy, please be aware the charge will show up on your statement as www.arda-wigs.com, as we use the same credit processing service. Thank you!
Please direct all specific order-related questions and issues to firstname.lastname@example.org
Our offices are open from 9AM to 5PM, Monday through Friday. All calls/voicemails or emails received after hours or on weekends will be responded to on the next business day. If you call our office number, please be advised we will need your four-digit order number and your name and will very likely direct you to email our shipping department, so it's faster to simply do that first.
Please allow 1-3 business days (Monday through Friday 9AM to 5PM CST) for any orders to be processed. We do not ship weekends or after 5pm. This is applicable only for items currently in-stock, not items on preorder. PLEASE NOTE* This does not include the 2-3 days for Priority Mail or 2-5 days for First Class shipping by USPS. Please plan your order accordingly.
For any refunds due to goods lost or damaged in transit, you must purchase shipping insurance. To order it, click on the appropriate TOTAL parcel value in the drop-down menu and click 'add to cart.' If you do not select the appropriate parcel value, your package will not be refunded or replaced in the event of loss or damage. If you do not purchase shipping insurance, your package will not be refunded or replaced in the event of loss or damage.
If you live in an apartment or suspect package tampering at your residence, please have your items delivered to a secure location. We are not responsible for stolen packages, and the USPS does not insure packages once it is marked as delivered.
For domestic mail, the expected times are as follows (PLEASE NOTE: THESE ARE USPS EXPECTED TIMES AS STATED ON THEIR WEBSITE. WE DO NOT PROMISE THESE TIMES NOR DO WE HAVE CONTROL OVER THEM):
For first class domestic mail - 2-5 days (or more) depending on location. No tracking number available. Refunds on lost packages are not promised by The Pixelsmithy unless insurance is purchased.
For domestic priority mail - 2-3 days (up to 5, as stated on usps.com). Tracking number included. Refunds on lost packages are not promised by The Pixelsmithy unless insurance is purchased.
For domestic express mail - 1-2 days (depending on location, as stated on usps.com). Tracking number available. Insured up to $100 USD unless extra is purchased.
For international mail, the expected times are as follows (PLEASE NOTE: THESE ARE USPS EXPECTED TIMES AS STATED ON THEIR WEBSITE. WE DO NOT PROMISE THESE TIMES NOR DO WE HAVE CONTROL OVER THEM):
For international first class parcel - 2-6 weeks shipping time. No tracking number available. Refunds on lost packages are not promised by The Pixelsmithy unless insurance is purchased.
For international priority mail - 1-4 weeks shipping time. Tracking number available, though updates once it leaves the US are not guaranteed. Refunds on lost packages are not promised by The Pixelsmithy unless insurance is purchased.
For international express parcel - 3-6 business days shipping time. Tracking number available, though updates once it leaves the US are not guaranteed. Insured up to $100 USD unless extra is purchased.
If you are ordering from overseas, YOU ARE RESPONSIBLE FOR PAYING ANY IMPORT DUTIES OR TAXES IMPOSED UPON DELIVERY. Buyer beware, and know your country's laws to avoid disappointment.
For more information on USPS rates and shipping times, please visit https://www.usps.com/send/service-chart.htm or https://usps.com.
Information We Collect
We collect information from a variety of sources, including information provided by you and information we collect when you visit our website.
The following are examples of the types of information we may collect:
- Information you provide: name, address (billing and shipping), zip code, e-mail address, telephone number(s), mobile number(s), credit card number(s), birth date, password and etc.;
- Information associated with use of our Web site: thepixelsmithy.com uses the information gathered from cookies and web beacons, such as IP address, to enhance your experience on our Web site;
- Information associated with doing business with The PixelSmithy: transaction information, including the items purchased, and the date and time of your transaction;
- Information from third party sources: we may receive your updated shipping information from a third party carrier;
We may use the information we collect to process a transaction, provide the products or services you request, to improve our website and stores, to enhance your shopping experience, and for marketing and promotional purposes. We may combine information about you that we collect on-line, at our vendor tables, and from third party sources.
We may share your information within The PixelSmithy. When you make a purchase, we may share information about you and your transaction with other companies or web sites necessary to process your transaction (i.e. Paypal, USPS, UPS, FedEx). We will not share your information externally. We will not sell your information to any third party data gathering service.